FAQ

General Questions

Oh, no! I left something at the studio! Can you send it to me?


If you leave any personal items at our studio, please notify us immediately. We are happy to hold items for pick up or ship to you. (In some cases, shipping costs must be pre-paid). Items not claimed or picked up after 2 weeks will added to our inventory or donated.




Will you use my pictures?


The vast majority of our clients are thrilled when we choose to use their photographs, but we definitely understand that there are some circumstances in which people do not want their images used, and we are always happy to honor those requests. Whatever you decide, we've found that having you fill out our Use of Photographs online form is the best way for us to manage your request. Please click HERE to complete our Use of Photographs form.





ONLINE PORTOLIOS (proofs)

How long does it take to get my proofs & how will I know when they're ready?


Shortly after your shoot (usually within 1-2 weeks), we'll email you a link for your private online portfolio. You will be receiving an email from: Sugar & Spice Photography - mailer@pixiesetmail.com that your online portfolio is ready to view. Make sure to add this address, so it doesn't end up in your junk mail. We know the short wait to see your portfolio is worth it, so you can view your proofs in the privacy of your own home without any pressure! There is no charge for your online portfolio, but if you prefer, you can set up an appointment to view your proofs in our studio for a small fee. You will LOVE going through your proofs, but we warn you: choosing your favorites is the hardest part!




Can I view my pictures with someone in the studio?


Absolutely! If you want to view your proofs on a larger screen or want input from us, we offer viewing appointments at a rate of $100 per 1/2 hour. If you need to place an immediate rush order at the time of your shoot, you can set up an viewing appointment, if time permits; you can choose to designate part of your session time to viewing your proofs, or you can let our team choose for you.




My portfolio expired. How can I see my pictures again?


We are happy to reactivate your online portfolio for you! Since it does require a bit of time, we are happy to do this for a small fee. You will have a one week viewing period, so click HERE when you are ready for us to get it back online!




How long will be my online portfolio be online?


Due to online storage limitations, your portfolio will be live on our proofing site for 2 weeks. We keep the photographs indefinitely, so if you’d like to see your proofs online in the future, we will reactivate your online portfolio for a small fee. (With mini shoot activations or portfolio re-activations, your portfolio will be live on our proofing site for 1 week).




What if I haven't received the "portfolio is ready" email?


If it's been 3 weeks and your haven't received an email from: Sugar & Spice Photography - mailer@pixiesetmail.com that your online portfolio is ready to view, check your spam folder and contact us.




How do I manage my Order & Favorites lists or create additional lists?


For info on how to manage Order & Favorites lists in your online portfolio: Click the ? located next to the ❤ in your portfolio. The ❤ and ? or : are under the top header image on the right hand side before the grid starts. (You will get a tuturial with pictures)





Retouching & Ordering

Oh, no! I left something at the studio! Can you send it to me?


If you leave any personal items at our studio, please notify us immediately. We are happy to hold items for pick up or ship to you. (In some cases, shipping costs must be pre-paid). Items not claimed or picked up after 2 weeks will added to our inventory or donated.




Will you use my pictures?


The vast majority of our clients are thrilled when we choose to use their photographs, but we definitely understand that there are some circumstances in which people do not want their images used, and we are always happy to honor those requests. Whatever you decide, we've found that having you fill out our Use of Photographs online form is the best way for us to manage your request. Please click HERE to complete our Use of Photographs form.