FAQ

General Questions

Oh, no! I left something at the studio! Can you send it to me?


If you leave any personal items at our studio, please notify us immediately. We are happy to hold items for pick up or ship to you. (In some cases, shipping costs must be pre-paid). Items not claimed or picked up after 2 weeks will added to our inventory or donated.





Proofing

How long does it take to get my proofs & how will I know when they're ready?


Shortly after your shoot (usually within 1-2 weeks), we'll email you a link for your private online portfolio. You will be receiving an email from: Sugar & Spice Photography - mailer@pixiesetmail.com that your online portfolio is ready to view. Make sure to add this address, so it doesn't end up in your junk mail. We know the short wait to see your portfolio is worth it, so you can view your proofs in the privacy of your own home without any pressure! There is no charge for your online portfolio, but if you prefer, you can set up an appointment to view your proofs in our studio for a small fee. You will LOVE going through your proofs, but we warn you: choosing your favorites is the hardest part!




Can I view my pictures with someone in the studio?


Absolutely! If you want to view your proofs on a larger screen or want input from us, we offer viewing appointments at a rate of $100 per 1/2 hour. If you need to place an immediate rush order at the time of your shoot, you can set up an viewing appointment, if time permits; you can choose to designate part of your session time to viewing your proofs, or you can let our team choose for you.




My portfolio expired. How can I see my pictures again?


We are happy to reactivate your online portfolio for you! Since it does require a bit of time, we are happy to do this for a small fee. You will have a one week viewing period, so click HERE when you are ready for us to get it back online!




How long will be my online portfolio be online?


Due to online storage limitations, your portfolio will be live on our proofing site for 2 weeks. We keep the photographs indefinitely, so if you’d like to see your proofs online in the future, we will reactivate your online portfolio for a small fee. (With mini shoot activations or portfolio re-activations, your portfolio will be live on our proofing site for 1 week).




What if I haven't received the "portfolio is ready" email?


If it's been 3 weeks and your haven't received an email from: Sugar & Spice Photography - mailer@pixiesetmail.com that your online portfolio is ready to view, check your spam folder and contact us.





Retouching & Ordering

What about your retouching magic?


Say BUH-BYE to lumps & bumps and say HELLO to sexier curves! Kiss those extra pounds away! We will contour and shape your body (such as: shrinking the waist, flattening the tummy, thinning out arms & thighs, etc.). We also smooth and soften skin and remove stretch marks, cellulite, scarring and unwanted tattoos. We even have a trick to “plump” your breasts to give you a fuller, perkier look...and we always add glamorizing effects - like teeth and eye whitening. Think: Digital Botox & Digital Cellulite Eraser. We want to make sure that we aren't conforming to to society's ridiculous standard of beauty, so we don't "nip and tuck" extensively. We want to enhance your natural beauty, so we are careful to retouch your pictures just enough to be the most beautiful "real you". With that said, we want you to be happy with your images, so we can do more extensive contouring, if requested. You can trust our talent and vision to produce the same quality of photographs for you that you see on our website. We will pose, light and style you to flatter YOUR figure and celebrate who YOU are so that retouching is minimal - not mold and change you into what our culture is teaching us ladies we need to be. The best part? We do NOT charge extra for this! Body shaping & retouching is INCLUDED with our products.




What if I want more or less retouching?


We want you to look like you, and we want you to be happy with your end result! When you place your order, you can let us know if you want something specific with your retouching - we can do as much or as little as you'd like. If you have concerns after viewing your proofs, you have the option to select one of your pictures for us to retouch. We will add to it to your portfolio as a complimentary “teaser” to see how we would retouch your pictures...and if you’d like anything done differently with the retouching, we’re happy to do our best to accommodate your requests! Having more or less retouching does not change your product cost. Contact us to order a teaser photograph.




Are products included?


Products are included in select Cherry on Top Experiences only. If you purchased a Cherry on Top session, you will receive information on how to place your order after your session.




What types of products do you offer?


We offer prints, digital images, calendars, books and much more. You can view descriptions, photos and pricing for each product on our online store. Remember...body shaping & retouching is INCLUDED with our products. You can check out our product details & pricing by visiting our online store HERE.




Why don't you offer unretouched images in full resolution?


Your photographs tell a story. A bundle of unedited, unprocessed images isn't the the whole story, the right story or the finished story. Offering photographs that have not gone through post production, is like reading a book in its rough draft format - unedited and unformatted. Your images after post production are a finished work of art. Part of what sets Sugar & Spice Photography's photographs apart, is our high quality post production. Keeping up to date with the latest techniques used by commercial retouchers for the beauty and glamour industries; we perfect skin, hair, makeup, features, body shape, clothing...every detail in the image that can improve the quality is manipulated. Each image takes up to an hour to complete and is meticulously retouched. When pictures have our name "on it", we want it to be a reflection of the high end photographs and products that we are trying to create, so we only offer images that have not gone through post production, in a smaller format.




Is there a time limit on ordering?


There is NO TIME LIMIT on placing your order. You can order immediately or a couple years down the road. Some women choose to order a picture or two right away, and then surprise their sweetie throughout the year with more pictures! What a fun way to spice up special occasions...or to ignite a fire for no reason at all! We know that some of you would like to place a large order, but your budget just won’t allow it right now. So don't worry...you can order anytime! Remember...there is NO MINIMUM order.




How long will it take to get my order?


Currently, orders are taking about 4-5 weeks. However, since our products are custom tailored to be the perfect way to showcase your photographs, some product orders can take up to 6 weeks (from the date we receive your order & payment), so please plan accordingly. We do offer rush products that can be in your hands in less than 3 days...if you need this...check out the next Q&A.




Do you offer rush services?


If you don't have quite enough time before your special event, we recommend getting a SUGAR RUSH order as a sexy teaser gift for your honey (maybe with a kiss mark & the words: "more to come")...and you will have him begging for more! These rush orders are for 1-3 digital images that are delivered to you IN A FLASH...3 business days or less. Then, you can order more at any time...or a fun idea: show him your online portfolio & let him choose his favorites! Get a SUGAR RUSH order by clicking HERE. If you are in a hurry for your order, but you'd like more than what our SUGAR RUSH orders include, we also offer rush services on ANY order for an additional fee. Please contact us if you are interested.




What if I want a picture cropped or turned black & white?


If you would like a picture cropped, turned to black & white, sepia or would like a pop of color, etc., you can request that when you place your order. There is no additional charge for this.




Do you retouch my pictures before I order?


The retouching that we do takes up to an hour for EACH image, so other than some minor skin smoothing, color correction, cropping & tonal changes, etc., your images will NOT be retouched until you have placed an order.




How will my order be delivered?


Other than products with download options, all orders will be shipped in packaging that DOES NOT include the Sugar & Spice Photography name, logo or address. Additionally, you will receive an email that your order is on its way, so you can be on the lookout!




How do I place an order?


You can check out our product details, pricing & place your order by visiting our online store HERE. Or contact us, and we will be glad to help you with placing your order or answer questions about the status of your order.




Product Order Terms & Conditions


Includes our policies and information on Ordering Timelines, Product Design & Retouching Policies. Click HERE to view.